Showing posts with label Amazing. Show all posts
Showing posts with label Amazing. Show all posts

Sunday, September 13, 2015

Rowboat in a Hurricane: My Amazing Journey Across a Changing Atlantic Ocean [Repost]




Rowboat in a Hurricane: My Amazing Journey Across a Changing Atlantic Ocean by Julie Angus


English | Mar. 1, 2009 | ISBN: 1553653378 | 272 Pages | MOBI | 1.43 MB




In 2005–06, Julie Angus, with her fiancé Colin, rowed 10,000 kilometers across the Atlantic Ocean, becoming the first woman in the world to travel from mainland to mainland in a rowboat. The 145-day journey gave Angus, a trained scientist, a unique perspective on the ocean. The slow-moving boat became an ecosystem unto itself, attracting barnacles, dorado fish, trigger fish, turtles, sharks, whales, birds, and more, which she was able to observe and document. Angus also saw unmistakable signs of the ocean’s devastation, with far more plastic bottles, wrappers, toys, and bags than sharks or other once-common sea life. Four cyclones, including two hurricanes, hammered the small boat so intensely that Angus and her companion weren"t sure they would survive. Rowboat in a Hurricane records this amazing journey in meticulous, dramatic detail, in the process offering a personal record of an awe-inspiring ecosystem, its fascinating denizens, and the mounting threats to its existence.








Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet [Audiobook]




Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet [Audiobook] by Shep Hyken


English | May 12, 2014 | ASIN: B00KAFLTT6 | MP3@64 kbps | 5 hrs 26 mins | 153 MB

Narrator: Joe Bronzi | Genre: Nonfiction/Business




You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business – in any market and any economy.




Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace"s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.




Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn"t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools – like "Ask the extra question" and "Focus on the customer, not the money" – are simple, clear, useful for almost anybody, and supported with compelling research and stories. In this audiobook you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.