Enzymes in Food Technology by Robert J. Whitehurst

Enzymes in Food Technology by Robert J. Whitehurst


English | 1 Jan. 2002 | ISBN: 184127223X | 269 Pages | PDF | 14 MB

The second edition of this successful book highlights the widespread use of enzymes in food processing improvement and innovation, explaining how they bring advantages. The properties of different enzymes are linked to the physical and biochemical events that they influence in food materials and products, while these in turn are related to the key organoleptic, sensory and shelf life qualities of foods.

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The Customer Signs Your Paycheck (repost)

The Customer Signs Your Paycheck by Frank Cooper


English | 2009 | ISBN: 0071632883 | 240 pages | PDF | 1,8 MB

Positive Service Gets Positive Results— Every Time!




Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling.




The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn:


The 10 commandments for customer relations


Eight habits to help you get ahead


The easiest way to handle customer complaints


A simple method for remembering names




You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory.




Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.

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Networking for Job Search and Career Success

Networking for Job Search and Career Success by Michelle Tullier


English | June 2004 | ISBN: 1593570678 | 385 Pages | PDF | 3 MB

* The most comprehensive networking book available—readers learn every aspect from preparation, to actual network, to follow-through!


* Helps readers advance their job search, manage their careers, and develop their businesses!


Whether you are looking for jobs, promotions, or new clients for their businesses, networking can work wonders in helping them reach their goals. "Networking for Job Search and Career Success" covers the nuts and bolts of how, where, why, and with whom to network, and also addresses the psychological issues such as personality differences and importance of the right attitude.




Please note: the author considers herself an introvert who did not come by networking naturally and had to acquire it as a learned skill.




The appendices are packed with useful resources such as hundreds of professional and trade associations, websites, and books to enhance networking skills.

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